Legal drinking age
No wine products will be sold to anyone under the age of 18 (eighteen) years. Should you purchase any wines products through the Website, the person receiving delivery of such wine products may be required to show identification proving that he or she is of the applicable legal age.
The online wine sales service offered by this Website is currently only available to buyers in the Republic of South Africa.
All the wine products displayed on the Website are subject to availability.
All prices quoted on the Website are in South African Rand (ZAR) and include Value-Added Tax. Prices quoted are per bottle or per case, as indicated.
Credit Card Security and Privacy
The private information required for executing the order placed through the Website, namely your personal information, credit card details, delivery address and contact number(s) will be kept in the strictest confidence and not sold or made known to third parties except insofar as is required for executing an order or permitted by law. Credit card transactions will be acquired for Diemersdal Estate by Paygate (Pty) Ltd (“Paygate”). Paygate uses the strictest encryption; go to www.PayGate.co.za to view their security certificate and security policy.
On receipt of payment, delivery will be made to the address on your application form. Delivery usually takes place 5-10 working days from receipt of funds. All deliveries made will be by road freight directly to your nominated address. All goods must be signed for on delivery. If no one is available at the nominated address when delivery is attempted, the wine products will be retained by the courier, in which case notification of the attempted delivery will be given. Should the wine products ordered be returned to Diemersdal Estate, any further delivery attempts will also be at your cost.
Return and Refunds policy
The provision of goods and services by Diemersdal Estate is subject to availability. In cases of unavailability, Diemersdal Estate will refund the client in full within 30 days. Cancellation of orders by the client will attract a 3.5 % administration fee.
Diemersdal Estate shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
Customer details separate from card details
Customer details will be stored by Diemersdal Estate separately from card details which are entered by the client on PayGate’s secure site. Formore detail on PayGate refer to www.paygate.co.za
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Diemersdal Estate takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and Diemersdal Estate chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.